Replacement Promise »
We protect your investment with industry leading warranties on all the products we sell. Mechanical & collision part coverage is a minimum of 90 days against manufacturer defect. Engines, transmissions, rear differentials, and cooling products are guaranteed for specific periods depending on product category.
Any new or rebuilt engine, transmission or rear differential will have a 6-month guarantee against mechanical product failure due to defect. Any reconditioned or pullout (used) engine, transmission or rear differential will have a maximum 90 day guarantee against product failure due to manufacturer defect. Used Cooling Products have a maximum of 90 day guarantee against product failure due to defect. New cooling product guarantees vary from 12 mo, 24 mo, 36 mo or limited lifetime warranty depending on product purchased. Reference your invoice for the specific product category purchased.
The Rocklea Truck Parts warranty for engines covers the block, crankshaft and cylinder heads. It does not include the engine accessories, including but not limited to wiring, sending units, glow plugs, air compressors, power steering pumps, oil coolers, fan clutches, flywheels, alternators, starters, distributors, engine brakes, engine covers or motor mounts. We do not warrant against excessive fuel consumption or minor blow by and or oil consumption and leaks .
Used collision parts including but not limited to cab, hood, door, fairing and lighting are warrantied against manufacturer defect for a period of 90 days. New collision parts have a Limited 12 month warranty. The warranty does not include any costs involved in installation (without pre-approval from RTP) nor does it cover failure or perforation resulting from normal wear and tear, accident damage, abuse, improper installation, damage from the environment, airborne fallout (chemicals, acid rain, etc.), solvents or cleaning and polishing materials.
At its option, Rocklea Truck Parts will repair, replace or refund the purchase price of the part in the event of a failure. Rocklea Truck Parts reserves the right to replace failed parts with equal or greater than original kilometres parts. The mechanical parts warranty begins on the date the part was purchased from Rocklea Truck Parts as indicated on the invoice and ends based on the product warranty period.
The Mechanical Parts Warranty Excludes »
Breakdown caused by non-covered components, improper installation, failure to clear computer codes, defective workmanship, usage for which the part was not intended and/or improper maintenance. (e.g. using the incorrect types and levels of fluids and lubricants as outlined in the vehicle’s Owner Manual) This is a parts only warranty and does not include labour, freight or transport costs.
All Warranties are Null and Void if:
- The part is installed in an application for which the vehicle manufacturer did not intend it.
- Failure is caused by abuse, misuse or modifications.
- The part fails or becomes defective due to the vehicle being involved in a collision.
- The part is installed or operated in a vehicle outside of Australia .
- The installed heat tab is melted or removed.
- The part is sold “As-Is” as indicated on the front of the invoice.
- The vehicle is not serviced at proper intervals or fuel/oil/coolant is not used in accordance with the vehicle manufacturer’s specifications.
- The transmission fluid and filter (if equipped) are not replaced at time of installation with OEM recommended transmission fluid. (Must be documented) Failure is caused or related to a collision, fire, theft, vandalism, riot, explosion, lightening, earthquake, windstorm, hail water, freezing or flood.
- The engine oil and filer are not replaced and documented every 10,000 kilometres with appropriate OEM recommended motor oil. (Must be documented)
- Terms and Conditions
We reserve the right to inspect any product prior to replacement. The year and model of the vehicle or part printed on this invoice is within a range of interchangability and may not necessarily be the exact model and year as the part or vehicle that has been provide. Refer to the vehicle manufacture’s Owner Manual for correct operation and maintenance schedule. This warranty does not cover freight costs, down time, antifreeze, oil, oil filters, progressive damage or similar damages.
We are not responsible for injury or damages during, or as a result, of the installation of our product. Timing belts, water pump, thermostat, fluid and seals are routine maintenance items and should be replaced at the time of installation and at the vehicle manufacturer’s recommended service intervals. Proper operation of the cooling and electrical system must be checked during the installation of products that can be affected by those systems.
While most fluids have been drained from our products, it is your responsibility to completely drain and replace fluids, lubricants, antifreeze, and filters with replacements that are fresh, clean and approved by the vehicle manufacture.
It is the responsibility of the installer to replace the radiator or transmission oil cooler, flush the transmission oil, cooling lines, fill the differential, adjust shifter mechanisms, replace filters, replace seals, replace pan gaskets and reset or replace computer codes when installing a transmission. Engine: Claims related to the overheating and/or improper lubrication of the engine or its components are not covered by this warranty.
It is the responsibility of the installer to verify gear ratio, axle spline count, drain, flush and clean axle housing to remove any foreign debris before installation.
Tie rod ends, ball joints, wheel bearings, and bushings related to steering and suspension components are not covered by our warranty and be inspected and replaced as needed by the installer.
In the Event of Failure »
The purchaser must use all reasonable means to protect the product from further damage and must return the original defective product to Rocklea Truck Parts. The purchaser must advise Rocklea Truck Parts with such information as Rocklea Truck Parts may reasonably require, including proof of the vehicle’s regular maintenance as recommend by the vehicle’s manufacturer in the owner’s manual. Important Notices Rocklea Truck Parts cannot be responsible for safe transportation, securing products or insuring their security on or in your vehicle.
All implied warranties, including warranties or merchantability or fitness for a particular purpose, are limited to the duration of this warranty and do not cover incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. The purchaser herby understands that due to the nature of used truck parts, any liability from all causes shall be limited to the price paid for the goods sold or provided.
If a part sold by Rocklea Truck Parts is defective, liability shall be limited to the replacement of the part or a remedy not to exceed the price paid for the part, at Rocklea Truck Parts option.
If any part sold hereunder has a Vehicle Identification Number (VIN) on it, the installer must obtain a replacement VIN for such part extent necessary to comply with applicable laws.
7-Day Return Policy »
The original sales invoice must accompany all returns. Returns without the original sales invoice will not be accepted. A part returned undamaged within 7 days of the original purchase date may be credited at management’s discretion, a restocking fee may apply, but no credit will be given for any part returned more than 7 days after the original purchase date. Core charges are refundable if the appropriate core is returned within 30 days. No returns will be accepted after 30 days. Parts must be in the same condition as when sold to be eligible for return.
No returns will be accepted on any electrical item to include but not limited to ECM’s, starter’s, alternators, control modules, dash gauges/controls, radio’s, CB’s, etc. These items are sold “AS IS”.